SAFE SHOW CULTURE STATEMENT:
Whysound Records LLC is dedicated to providing a positive experience at all our events for everyone, regardless of race, gender, gender identity and expression, sexual orientation, physical ability, physical appearance, body size, age, religion, martial or veteran status, or any other vector of identity.
Our venue is intended to be a safe space for gathering and celebrating live music together as a community, and all who attend are expected to share in our commitment to create brave, inclusive, curious spaces for all. This is a space where we collectively agree to come together, have new experiences, explore new ideas, and support one another.
By coming to our venue, you are in agreement that you will follow these regulations to create a safe and inviting space. We ask that you join us in striving for these norms; please let any staff, volunteers, or appropriate parties know if you have concerns, incidents, or experiences that contrast with these values and practices.
You can contact us through our email at Whysoundvenue@gmail.com
Whysound Venue POLICY:
All valid tickets are sold via whysound.com at the official ticketing link. Any tickets resold through a third party platform such as StubHub, SeatGeek, Vivid Seats, and others are subject to being void without a refund.
No illegal activity of any kind.
No weapons of any kind.
No outside food or beverages.
No alcohol. Whysound is a dry, all ages venue.
No drugs or illicit substances.
No smoking inside the venue.
No unauthorized/unlicensed vending, soliciting, handbills, sampling, or giveaways.
No pets allowed.
No small children allowed. (unless given proper ear protection)
No backpacks or large bags. Small purses and fanny packs allowed but subject to search.
Security reserves the right to search bags, perform pat-down checks, and refuse/revoke entry at their discretion. These reasons include intoxication, disturbing hygiene, engaging in hate speech, belligerent or noncompliant behavior, acts or threats of violence, disturbing other guests, etc.
Whysound is not held liable or responsible for any lost or stolen items.
You can contact us through our email at Whysoundvenue@gmail.com
No means No, there will be ZERO tolerance for any form of harassment - verbal, physical or otherwise.
Grievance POLICY:
How We Handle Your Concerns
At our venue, we’re committed to creating a safe, respectful, and enjoyable experience for everyone. If you have a concern, complaint, or suggestion, we want to hear from you.
How to Share a Concern
You can let us know about any issue by:
Speaking with a staff member on-site
Sending us an email or filling out an anonymous online form
Direct Messaging us on social media
All feedback is welcome, whether it’s about customer service, safety, staff conduct, or general suggestions.
What Happens Next
Once we receive your concern:
Our team will review your concern and may seek additional information from anyone involved or witnesses.
We will adjust our safety plan and or forward information to an appropriate organization (CAPSA, Logan Police, or Community Assistance Program)
If you share your contact information we will follow up with you and share changes and or actions Whysound will take such as;
Revision or updates to Whysound policys or procedures
Warning or banning potentially harmful individuals from Whysound events
Provide additional training to Whysound staff, patrons, performing artist
Your View Matters
All concerns are handled confidentially and respectfully
Anonymous feedback is accepted and investigated when possible
No retaliation will ever occur for raising a concern
We appreciate your feedback, it helps us improve and keep our space welcoming for everyone.
You can contact us through our email at Whysoundvenue@gmail.com You can learn about our Community Assistance Program and submit an inquiry HERE.